Claude Code FAQ

Why can't Claude Code connect to Anthropic services?

If running claude asks you to sign in or fails to connect, check that your ~/.claude/settings.json file is configured correctly:

{
  "env": {
    "ANTHROPIC_BASE_URL": "https://model-go.com",
    "ANTHROPIC_AUTH_TOKEN": "your model-go token",
    "CLAUDE_CODE_ATTRIBUTION_HEADER": "0"
  }
}

Also verify the path:

• macOS / Linux: ~/.claude/settings.json
• Windows: %USERPROFILE%\.claude\settings.json

Finally, confirm the token is active in Token Management.

Why do I see "Your organization does not have access"?

This usually means ANTHROPIC_BASE_URL is not set correctly. Check:

• There are no typos in settings.json
• The URL is https://model-go.com and does not include /v1

Why is the response slow?

• Check network stability
• Different models have different response speeds; larger models are usually slower
• If the issue continues, check model-go status or contact support

What if I run out of balance?

If your balance is insufficient, API calls will fail. Please top up from the top-up page.